More expensive plans include more features and more simultaneous sessions, which compares to a single active session for every DRE license. Remote Support works in much the same way as DRE and comes in three different plans starting at $8/month and going up to $21/month. Dameware: The competitionĪ strong alternative to DRE is Zoho Assist, which has two different types of remote support software: Remote Support and Unattended Access. We contacted Dameware support during the setup phase and the resolution of our query took several days, and only after a follow-up email from us. The software itself was fine when it worked, but there were numerous crashes when trying to access sections with important information about the remote device. Getting set up took longer than we would have liked, and the documentation wasn’t up to the sort of standard we’d expect from a service charging this much. Dameware: Final verdictįor the price you pay per license, we were disappointed in DRE. Dameware actually has offices in 12 different locations, but many of those only handle sales inquiries. You can also call one of their technical support lines in the US, Europe, or Asia Pacific, but they’re only available during normal business hours. The different methods of contacting Dameware for support (Image credit: Solarwinds) It is compliant with Federal Information Processing Standards (FIPS) 140-2, using the BSAFE Crypto-C Micro Edition cryptography module.
Dameware: Securityĭameware features a very high level of security, meeting requirements set out by the U.S. We’d then have to quit the app on the phone and restart it and re-enter the PIN number to continue. But we found that the session crashed when clicking on Processes or Applications under the System Info tab. The connection was quick and the resolution was OK but not as good as we thought it might be from the way it’s described on the Dameware website.īeing able to browse the local workstation’s drives and copy files to the remote device was good and worked with no problem.
We experienced numerous crashes while accessing options in the left menu (Image credit: Solarwinds)Įventually, we were able to connect to a test phone after downloading an app and entering a PIN number which is generated from the console on the technician’s workstation.
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